9-1-1 Dispatcher – Addison Consolidated Dispatch Center
Village of Addison Police Department
Deadline for Application Submission: Monday, October 11th at 4:00 PM (CST)
Summary of Position and Duties:
The Human Resources Division of the Village of Addison, Illinois is accepting applications for the purpose of filling future vacancies in the position of 9-1-1 Dispatcher. The Village of Addison will also be using this recruitment to create a hiring list that may be used to fill future vacancies in the position of 9-1-1 Dispatcher. The hiring list will be valid for one (1) year from the date of the test. In order to be placed on this hiring list, all applicants must take and pass the test that is administered for this position.
The Dispatcher is an at-will, FLSA non-exempt position. Dispatchers are assigned to answer all 9-1-1 emergency and non-emergency calls for police, fire and emergency medical services. The Center is a consolidated dispatch center serving multiple agencies. Future expansion in the number of jurisdictions this dispatch center will handle is possible. Dispatchers may be assigned to any one (1) of the three (3) following shifts which commence at: 1. 6:30am 2. 2:30pm and 3. 10:30pm.
Duties of the Dispatcher include, but are not limited to:
Answer 9-1-1 emergency and non-emergency lines and determine the appropriate response for those calls.
Calls are processed according to ACDC procedures. Emergency Medical Dispatch Protocols are provided for medical calls.
Gathering information on calls for service and entering that information into the CAD system (computer-aided-dispatch); determine the appropriate action of each call for service, such as the priority of the call and amount of units sent on a particular call using standard operating procedures and officer safety considerations.
Checking the status of first responders when on a call, traffic stop, administrative duties, or out-of-service and updating that information into the CAD system.
Dispatchers will assign the proper apparatus or units to calls and backup units as needed. They will enter such information into the CAD system, relay information, and handle inquiries via voice or Mobile Data Computers.
Must be familiar with map, jurisdiction, boundaries and landmarks within DuPage County and collar jurisdictions; handle notifications and requests to and from other law enforcement agencies, fire departments and protection districts, hospitals, coroners, public works, social services and utility companies.
Dispatchers must be proficient in reading and comparing hits on wanted persons, gang members, sex offenders, parolees, stolen vehicles, missing persons and understanding information from SOS. Dispatchers will then properly alert and disseminate the information to patrol officers.
Handle inquires in LEADS, CJIS, RMS, and for patrol and detectives; sending messages via LEADS to other agencies, such as hit confirmation requests/responses and administrative messages in and out of state.
Utilize a variety of software including: CAD, Phone System, MDC, GIS, Gang Database, Warrants, ACDC Portal, and remote camera systems.
Accessing confidential lists of businesses, schools, churches, and property owners. Dispatchers are also responsible for notifying such persons in the event of an emergency; contacting towing agency.
Handling requests for overnight parking and maintaining the overnight parking databases; handling requests or inquiries on lost or found animals and maintaining the animal files.
Must wear all required safety equipment (i.e., gloves, ear plugs, etc.) for the duty at hand according to department, equipment and regulatory specifications; report near miss accidents; comply with proper P.P.E. usage and follow required JSA’s; attend all required Village and department training; perform vehicle and work area evaluations according to department specifications and as required on a daily basis; initiate training topics or issues as needed.
All applicants must meet the following minimum requirements to be an eligible candidate for this position:
- Must also be capable of obtaining CPR, EMD and matron certifications within a time-frame established by the Village of Addison and maintain those certifications on an annual basis;
- Ability to obtain certification as a Full Access LEADS operator by the Illinois State Police within a time-frame established by the Village of Addison;
- Possess a high school diploma or G.E.D. equivalent;
- Ability to pass a written examination, a full police background investigation, psychological and physical examination, drug, hearing, and vision screenings and a personal interview;
- Conduct a ride-along with members of the Addison Police Department;
- Be able to sit at the Addison Consolidated Dispatch Center Radio Room and observe the operations of the Center, as required by the Village;
- Ability to work nights, weekends, and holidays, along with any expected/unexpected overtime that may be mandatory;
- Schedule flexibility and multi-tasking skills in a stressful environment are paramount;
- Pay a $45.00 non-refundable application processing fee. This fee must be paid in full in order to apply for this position.
Beneficial qualifications include:
- Experience in successfully dealing with the public, in person and over the phone, on a very frequent basis, including the ability to handle irate, difficult, upset and demanding customers with professionalism and courtesy;
- Possession of at least two (2) years of experience in Emergency Service or other related fields as a Dispatcher;
- Possess a Class D Illinois Driver's License, free of incidence which may result in license suspension or revocation of certification;
- Full-access LEADS (Law Enforcement Agency Data System) certification;
- CPR/AED certification;
- Computer/data-entry experience;
- Experience with computer-based, multi-line telephone equipment.
Physical Skills and Abilities Required:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects such as computer equipment, a radio, tools, or controls; and talk or hear on the phone, radio or in person. The employee sits for extended periods of time without getting up. The employee is required to reach with hands and arms. The employee must occasionally lift, push, pull and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- The employee must be available and present for work as scheduled; be available for call-out 24 hours a day, 7 days a week; and perform all functions of the job safely and efficiently at all times in compliance with all safety regulations and policies for the safety and welfare of the employee, co-workers, and the public. Must be able to attend and participate in job-related meetings, seminars, and continuous education courses.
Work Environment Factors:
- Ability to work under generally safe and comfortable conditions where exposure to environmental factors may cause discomfort and poses a limited risk of injury. However, environment is occasionally stressful depending on the volume and type of calls into the Center. The noise level in the work environment is usually low to occasionally, moderately loud.
- Requires the ability to recognize and identify similarities or differences between characteristics of colors, shapes and sounds associated with job-related objects, materials and tasks.
- Ability to provide necessary 24/7 public safety, this position involves shift work; rotations, and un-expected overtime. Dispatchers may be required to report for duty when unexpected emergencies occur or to fill in shift shortages.
Salary: The starting hourly rate for all positions is $30.24. Full-time Dispatchers will receive a very competitive benefit package and work 40 hours per week, plus any required overtime.
Required Test and Screenings: The candidate selection process consists of: a review of the candidate's past work experience and skills, a written examination, a full police background investigation, psychological and physical examination, drug, hearing, and vision screenings and a personal interview. Successful candidates must pass all required screenings and tests administered in order to be a candidate for this position. However, passing all required screenings/tests and completing a personal interview does not guarantee hire by the Village, as the ultimate decision to hire anyone is at the sole discretion of the Village of Addison.
IMPORTANT NOTICE - Submission of Application:
Applications MUST be submitted online by Monday, October 11, 2021 at 4:00 PM (CST). Faxed, e-mailed, mailed or dropped off applications will NOT be accepted. Also, applications submitted after the deadline will NOT be accepted. Only one (1) application per person, per testing cycle is accepted.
Following completion of all application materials and review of minimum qualifications, successful applicants will be invited to and must attend a Mandatory Orientation and Written Examination Session. All candidates will receive an e-mail approximately (5) five days prior to the test date notifying them of the test date, time and location. The email will also advise them of their status in the application process. All applicants who fail to successfully take and pass the mandatory test are disqualified as a candidate for this position.
Date: Tuesday, October 26, 2021 Check-in Time: 9 AM (sharp). No exceptions will be made for late arrivals. Location: Village of Addison Village Hall, 1 Friendship Plaza, Addison, IL 60101, Room #1301
IMPORTANT DISCLAIMER FOR POTENTIAL APPLICANTS: As part of this application form, you will be required to submit various documents, records and/or additional forms. Be sure to allow sufficient time to gather this documentation and fully complete the application before the deadline. In other words, do not wait until one day before the deadline to collect and submit additional required documentation. In order for your application to be accepted, all materials must be submitted and received prior to the deadline.
Furthermore, Stanard and Associates, Inc. administers the application process for the Village of Addison and the Village of Addison retains authority over the application process and hiring of individuals. All applicant information and application forms are the property of the Village of Addison. Stanard and Associates, Inc. does not establish the qualifications or eligibility requirements, required application procedures, or related employment standards and procedures, and is limited in addressing questions or requests for information in these areas.
Applicants with disabilities, who need accommodations in order to complete any portions of the application/test, should contact the Human Resources Division at (630) 693-7504.
Equal Employment Opportunity: Please refer to the Village of Addison website: www.Addisonadvantage.org, Division of Human Resources Section, to review a copy of the Village’s policy on Equal Employment Opportunity.